Site Sale Policies
Please inspect your purchases upon receipt
DOA Policy: DOA (dead on arrival) describes components that arrive in non-working condition or items that are not as described. 1bike warrants our products to be non-DOA unless specifically sold “as is”. If you receive a product that does not work as it should, it must be returned to us within 14 days of your receipt of item. Items that are shipped via USPS (postal) will be considered received 5 days shipment. Under no conditions will we extend this warranty. The date of the postmark or Carrier receipt will be considered the date of return. Products returned after this warranty date will not be exchanged or refunded, and will only be returned if the customer pays for the shipping.
Returned items will be tested. Items that are verified DOA will be refunded or replaced depending on availability. Refund for DOA items will include a refund of the original shipping cost. (sorry we do not reimburse return shipping). Items that are tested and shown to be non-DOA will be refunded the original costs only (original shipping cost will not be refunded).
All returned items must be packaged as they were received.
Mistakes in shipping: If a mistake was made in processing your order it will be exchanged for the correct item. 1bike will reimburse reasonable return shipping costs, (actual ground shipping costs only).
Damage in shipping: If the buyer receives a damaged product, it is his/her sole responsibility to file a damage claim with the shipper. We will not issue a refund to a damaged product where a claim has not been filed.
Returns: We will issue refunds (not including original shipping cost) for products that are returned to us in the same condition they were shipped including packaging within 14 days of the date they were delivered to the buyer. This does not apply to auction items.
Auction Sales: The policies stated on this page apply to non auction sales only. For auction sales please click the following - auction policies for more information
Flame Policy: A flame is an email that is hostile or offensive. We do not under any circumstances accept offensive email. We consider this to include (but not limited to) the use of profanity, accusations of intentional fraud, threats of any kind, and name calling. Upon receipt of this type of email a warning will be issued. Successive flames will be ignored and all warranties voided.
It is our belief that all people are to be dealt with respectfully.
Complaints: Complaints can be sent to info3@1bike.com . We will respond to all complaints within 2 business days. Please keep in mind that we expect customers to abide by our flame policy regardless of the issue.
Privacy: We do not sell, share or trade our customer information.
If you have any questions about this policy please send emails to info3@1bike.com
Copyright 2004 1bike, Inc.